1. Introduction

These Terms & Conditions (“Terms”) govern the use of the website and services provided by RiskFree Clean Janitorial (“Company,” “we,” “our,” or “us”). By booking or using our services, you agree to these Terms.

2. Services

We provide residential and commercial cleaning services, including but not limited to standard cleaning, deep cleaning, move-in/move-out cleaning, and custom cleaning plans.

Service details, pricing, and availability may vary depending on location and specific client requirements.

3. Booking & Appointments

• All services must be booked in advance through our website, phone, or email.
• Bookings are confirmed only after acceptance by the Company.
• We reserve the right to reschedule appointments due to unforeseen circumstances (weather, staff availability, emergencies).

4. Access to Property

Clients must provide safe and reasonable access to the property at the scheduled time of service.

If access is not possible, the service may be charged in full or a cancellation fee may apply.

5. Pricing & Payment

• All prices are provided in advance or upon request.
• Payment is due upon completion of the service unless otherwise agreed.
• We accept common payment methods such as credit/debit cards and electronic transfers (where applicable).
• Late or failed payments may result in additional fees.

6. Cancellations & Rescheduling

• Cancellations must be made at least 24 hours before the scheduled appointment.
• Late cancellations may incur a cancellation fee.
• Rescheduling is subject to availability.

7. Satisfaction Policy

We aim to provide high-quality cleaning services. If you are not satisfied, please contact us within 24 hours of service completion so we can review and address the issue.

Re-cleaning or adjustments may be offered at our discretion.

8. Client Responsibilities

Clients are responsible for:

• Securing valuables and fragile items
• Informing us of any special instructions or sensitive areas
• Ensuring electricity and water access when required for cleaning

9. Damages

We take great care while performing our services. However, in the unlikely event of damage caused directly by our team, clients must report it within 24 hours.

We reserve the right to inspect and assess any claims before resolution.

10. Liability

RiskFree Clean Janitorial is not liable for:

• Pre-existing damage or wear and tear
• Items not properly secured or disclosed as fragile
• Indirect or consequential losses

11. Health & Safety

We reserve the right to refuse or stop service if conditions are unsafe, hazardous, or unsanitary for our staff.

12. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised date.

13. Contact Information

If you have any questions regarding these Terms, please contact us:

Email: info@rfc-janitorial.ca

Phone: +1306-571-2003

Address: Yorkton